Home' INSTYLE Magazine : INSTYLE MAR-APL 2018 Contents SKILL 1: COMMUNICATION
Good communication skills are essential to be successful in almost
any role but it’s particularly important when you’re a manager.
As the manager of a team there are several areas you could
• Setting tasks: How you’ve outlined what you’d like your staff to do
will ultimately determine the quality of the outcome. So check
they’ve understood you by getting them to outline what they’re
going to do.
• Running meetings: As a manager you’ll probably be running
some meetings. Meetings are notorious for wasting time, so
clearly communicate the purpose of the meeting and what
you’d like to achieve by the end of it, then it’s just a matter of
keeping the meeting on track.
• Providing feedback: Being able to give constructive, helpful
feedback is key. Making time to provide your staff with regular
feedback will ensure your team knows how they’re going. It ’s also
a great opportunity to give them advice and discuss any training
they might need to thrive in their role.
It’s important to combine your communication skills with great
listening skills too! Your team need to know that their opinions are
heard and valued. It also helps avoid misunderstandings and assists
in building trust with your team.
SKILL 2: DELEGATION
A top priority for any manager is delegation. No matter how skilled
you are, there’s only so much one person can do in the hours we
have each day.
With a team behind you, you can achieve so much more and
that’s why it’s so important you delegate effectively!
Successful delegation starts with sharing the big picture with your
team. Take them through your strategy or plans as it’ll allow them to
see where the work you’re delegating fits.
Delegation is all about matching people and tasks so it’s
important to think about your team's goals and personal strengths.
If there’s someone in your team who wants to upskill in a particular
area, perhaps there’s a task you could give them that would assist
their learning. Or you may have someone with a natural ability that
perfectly suits another task.
SKILL 3: MOTIVATION
A big part of a manager’s role is motivating their team! To truly be
successful as a motivator it’s important to understand that different
things motivate different people.
You want your team to be able to perform to their full potential,
so you need to understand them and effectively adapt your
management style to match.
Here’s an overview of common personalities you might find in a
team and how to motivate them :
• The healer: Healers are imaginative idealists who are concerned
with the personal growth of themselves and others. Motivate
them by pushing them to find an alternative way to solve a
problem or complete a task.
• The visionary: Visionaries want to analyze, understand and
influence other people, and they enjoy challenging ideas.
Motivate them by giving them challenging tasks that perhaps
others don’t believe can be done.
• The provider: Providers are sensitive to the needs of others, eager
to please and like to work in a cooperative environment. Motivate
them by showing them how a task will improve something and
provide them with structure and organisation.
• The supervisor: Supervisors are hardworking, keen to be in charge and
like rules. Motivate them with a clear list of outcomes for projects and
tasks, and encourage them to pursue management roles.
• The inspector: Inspectors tend to be introverted and concern
themselves with ensuring standards are met. Motivate them by
telling them the completion of a task relies entirely on them and
help them create their to-do lists.
• The performer: Performers are spontaneous, energetic, talkative
and they like to be the centre of attention. Motivate them by
telling them how impressed others will be if they complete a task
and allow them to be spontaneous in the workplace.
SKILL 4: DEVELOPMENT
Teams are made up of people who have different goals and
abilities, and are at different stages of their careers. Some may be
very driven and look for opportunities, while others may be unsure
and need guidance.
As a manager a very important part of your role is understanding
where each person in your team is at and how you can help
If you can help your team become better at what they do,
your team’s performance will increase which will benefit your
Some effective ways of developing your team are:
• Giving regular feedback to each of your staff so they can see
where they’re doing well and where they need to improve.
• Providing opportunities for development. A model that works well
is the 70:20:10 model. This suggests that 70 percent of learning
happens through experience, such as daily tasks, 20 percent
through conversations with other people, such as coaching, and
10 percent through traditional training courses.
• Having regular performance reviews to discuss progress, create
goals and build a clear career path.
Joanne Neville is the Marketing Manager at Kitomba Salon &
Spa Software. To learn more about what Kitomba can do for your
business, visit www.kitomba.com or call 1800 161 101.
Managing a team can be difficult,
particularly as we often don’t receive
any formal training on how to be a
great manager. So we’ve put together
a list of 5 key skills every manager
should have, writes Joanne Neville.
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