Home' INSTYLE Magazine : INSTYLE NOV-DEC 2017 Contents I
f there’s one word that can be used to describe the Ziggy’s team,
it’s eclectic. Punk rockers spend their days alongside macho
movers in what could be a volatile combination - but if the
maxed-out appointment book is anything to go by it’s definitely
working in their favour.
Each team member brings their own edge to the in- salon vibe,
which is has been crafted in homage to its eccentric namesake,
Ziggy Stardust. The walls are spattered with film noir posters, the
tail end of a 1960s Kingswood serves as seating, and the instantly-
recognisable Ziggy’s neon sign glowers over waiting guests.
A DJ booth provides a backdrop of steady beats, which varies
from indie folk to triphop to electro depending on the time of day
and who has claimed the space behind the decks. Come evening,
the place is absolutely pumping, more like a bar than an ordinary
“One of the first things I say to people on their first day at Ziggy’s
is that it isn’t for everyone – but if it is for you, you’ll absolutely love it
here,” Andy said. “ We come to work not just to cut hair, but to hang
out with likeminded people. It ’s social, it ’s fun, and it’s an incredible
environment to spend twelve hours a day.
“It sometimes feels like we’re running a little social experiment
in the salon – but in such a creative industry you need all kinds,
otherwise people get bored. To me, hiring new people is a chance
to bring in new energy – and I’m always gratified to see everyone
watching and learning from the newer team members.”
As important as it is to fill the gaps in terms of skillsets, Andy says
that building a team is about so much more than simply finding
people with the right abilities.
“As well as standout personalities, each team member brings their
own skillset to the table,” Andy said. “ Whether it’s multi-coloured
hair, classic curls, the crazy Newtown style we’re becoming known
for, or even a more corporate look – everyone has their own thing
going on, and it just works.
“W here the magic really starts to happen is when you find people
who know what they are doing, but don’t let their egos get in the
way. People who are too intense or who can’t take constructive
criticism will end up bringing the rest of the team down.
“I’ve hand-picked everyone that works here at Ziggy’s and I’m
so proud of our team. Individually they’re all incredible stylists,
and when they’re together as a team they create something
Although Andy describes his leadership style as laid back, he sets
the bar high for his team, something he says is essential to compete
against other salons and barbers in the area.
“T he expectations at Ziggy’s are definitely high,” he says. “Being
in an extremely trendy area of Darlinghurst and Surry Hills, you know,
you have to be on top or your game. Drop the ball and you’ll see re-
bookings plummet faster than you can say ‘you can do better’.
“I turn the team’s KPIs into a bit of a game to bring out people’s
competitive streaks and help boost morale. It ’s good to be number
one. Hitting you own personal targets is always a great feeling – and
an incentive just sweetens the deal!
“We use Shortcuts to keep track of things like which team
member has the most re-bookings or the most product sales for
the week. Once a week I have a sit down with them one-on-
one to see how they’re doing and whether we can push them
“At t he end of the day, your team should make your life easier,
not harder. But it’s your job as a leader to build that team of
likeminded individuals who can support you every day.”
Check out more of Andy’s story at www.shortcuts.com .au/ziggys
Fleur Murphy heads up the marketing team at Shortcuts,
Australia’s leading software provider for the hair, beauty and
male grooming industries. She leads Shortcuts’ marketing
strategy across social, print and digital, and gets a kick out of
helping businesses get the most out of their tech solutions.
Andy from Ziggy’s Barber Salon is more than just a young hot-shot business owner with
a talent for barbering. As Fleur Murphy discovers, he is also an intuitive leader who
understands the fine art of building a tight-knit, high-performing team.
Links Archive INSTYLE SPT-OCT 2017 INSTYLE JAN-FEB 2018 Navigation Previous Page Next Page